Return policy
Return/Exchange Policy:
Googo Store customers have the right to request an exchange/return within 2 days of receiving the goods. When there is a need to exchange / return goods, please check the conditions of exchange / return according to the following steps:
- The product is damaged due to a manufacturer's defect that is different from the manufacturer's published quality standards or an error during transportation (deformed, scratched, stained, cracked).
- The product expires before or on the date the product is delivered to the customer.
- Googo Store accepts exchange/return for the reason that customers change their usage needs, but the product will be exchanged/returned to another product equal to or more than the original value.
Terms of exchange/return:
- There is a purchase invoice.
- The product is full of accessories and the accompanying gift is intact (if any).
- Products must be intact, not dented, damaged, cracked.
- The product must have its label intact.
- In case customers buy goods online, please take a clear picture or video of the defective product and send the purchase invoice to Googo staff for confirmation.
- Googo Store encourages you to refer to the company's return/exchange policy to ensure your products are eligible for exchange/return.
Please note:
- Promotional products, discounted products do not accept exchange/return.
Support for exchange/return settlement: Customers contact at Googo store.
- Address of represent: No. 14A Cong Hoa, Ward 4, Tan Binh District, HCMC.
- Warehouse: 70/20 Thanh Xuan 38 Street, Thanh Xuan Ward, District 12, HCMC.
- Hotline: 0707 57 8386 (from 08:00am - 17:30pm).